1. Provider and scope
The Nordic Leadership Programme is provided by Sackner Group AB, registration number 559548-3917, Stenöregatan 31, 21831 Bunkeflostrand, Sweden. Contact: patrick@sackner.org.
These terms apply when you purchase as a consumer, primarily for purposes outside your trade, business or profession. Your legal status depends on the actual circumstances, not solely on who pays. Nothing in these terms restricts mandatory consumer rights.
2. Application and booking
Applying is free and creates no purchase obligation. Before a binding booking, you receive an offer specifying the programme, confirmed dates, venue, included services, total price and payment arrangements.
The agreement becomes binding when you expressly accept the offer and these terms. Confirmation and terms will be provided by email or another format you can retain. Specific written arrangements cannot reduce mandatory rights. Later changes do not alter your booking without agreement.
3. Price and payment
The total consumer price includes applicable VAT and mandatory charges. Optional extras require your agreement. Payment is due in advance by the agreed deadline. Installments require separate agreement and do not reduce the total price.
Late payment may incur statutory interest and legally recoverable costs. Rights to dispute an incorrect invoice or withhold payment where legally justified remain unaffected.
4. Right of withdrawal
For a distance booking, you have a statutory right to withdraw within 14 days of concluding the agreement. The period cannot expire before the legally required withdrawal information has been supplied. You do not need to give a reason.
Notify Sackner Group before the deadline by email to patrick@sackner.org, by post to the address above, or using the online withdrawal function where provided. Any clear statement is sufficient. The form below is optional.
Following valid withdrawal, payments will be refunded without undue delay and within 14 days of notification, using the original payment method unless otherwise expressly agreed. No refund fee is charged.
If you expressly request services to begin during the withdrawal period and receive the required information beforehand, you may have to pay a reasonable, proportionate amount for services actually supplied before withdrawal.
Materials, preparation or one session do not automatically remove withdrawal rights for the entire programme. The right for a service ends on full performance during the withdrawal period only if the statutory requirements for express prior consent and acknowledgment have been met.
5. Cancellation after the withdrawal period
You may cancel after the withdrawal period, but cancellation is not necessarily free. Sackner Group may claim compensation permitted by Swedish law for services supplied, reasonable preparation, unavoidable commitments and recoverable loss from the reserved place.
The calculation accounts for costs saved, supplier refunds and replacement bookings. The same loss will not be charged twice. Compensation may reach the full programme price, but will not exceed it. A calculation is available on request.
Where an unforeseeable and unavoidable circumstance, such as illness making attendance impossible, causes cancellation, compensation is limited as required by law. Compensation for a lost participant place will not be claimed where legally excluded. Reasonable supporting information may be requested without requiring unnecessary medical details.
Payments exceeding the lawful charge will be refunded. No additional voluntary refund or free cancellation entitlement is offered beyond these terms and applicable law.
6. Replacement participant
Before commencement, you may transfer the entire place without a transfer fee to a suitable colleague or other replacement. They must meet admission requirements and receive written approval, which will not be unreasonably withheld.
Commencement means the first scheduled participant activity, including digital introduction or preparation. After commencement, the place cannot be transferred, shared or divided. Statutory cancellation rights remain unaffected. You remain responsible for payment unless otherwise agreed.
7. Absence and certification
Absence, late arrival, early departure or withdrawal does not create an additional entitlement to replacement teaching, another cohort or a refund. Statutory rights remain unaffected and are assessed under sections 4 and 5 and applicable law.
Certification depends on the attendance, assignment and assessment requirements disclosed before booking. The Sackner Group certificate recognizes professional development, not a university degree or a guarantee of career results.
8. Included services and expenses
Your offer specifies included teaching, assessments, materials, meals and accommodation. Accommodation covers only confirmed nights and room arrangements. Travel, additional nights, upgrades, parking and personal expenses are excluded unless expressly included. Wait for confirmed dates and venue before booking travel.
9. Changes, cancellation and delivery failures
Reasonable adjustments preserving essential scope and quality may be made, including teaching order and suitable replacement contributors. Material changes to confirmed dates, location or delivery format will be communicated promptly. Statutory rights to reject changes, terminate, obtain a refund or claim other remedies remain unaffected.
If Sackner Group cancels before commencement, you will be offered an alternative or a refund. You need not accept an alternative. If part cannot be delivered, you retain your rights for affected services. An agreed residential programme will not become entirely digital without your agreement.
10. Events beyond reasonable control
Sackner Group will promptly notify you of serious circumstances affecting delivery and take reasonable steps to reduce their impact. An alternative may be offered without requiring you to waive statutory rights.
If affected activities cannot be delivered within 90 days of their original dates, either party may terminate the undelivered part and its fees will be refunded. Any earlier statutory right to terminate or obtain a refund takes precedence.
11. Conduct, confidentiality and materials
Participants must behave respectfully, follow reasonable safety instructions and protect confidential information. Serious misconduct or unsafe behavior may lead to suspension or exclusion, normally following a warning and opportunity to correct it where appropriate. This does not automatically justify retaining the entire fee; consequences are assessed under applicable law.
Materials may be used for personal learning and professional application. Commercial copying, distribution and resale require permission. Recording, automated transcription and AI meeting tools require prior permission from Sackner Group and affected participants.
12. Personal information and publicity
Personal information is processed under the privacy policy at sackner.org/privacy-policy/. Accepting these terms is not consent to marketing or promotional use of your image, testimonial or assessment results. Required permission will be obtained separately.
13. Complaints and disputes
Send complaints to patrick@sackner.org with the issue and requested remedy. Sackner Group will investigate and have a reasonable opportunity to address it. Statutory rights regarding defective or undelivered services remain unaffected.
Eligible disputes may be referred to Allmänna reklamationsnämnden, ARN, at arn.se, Box 174, 101 23 Stockholm, Sweden. You may also bring proceedings in a competent court.
Swedish law applies without depriving you of mandatory protection under the law of your country of habitual residence where applicable, or access to a competent court.
Optional withdrawal form
To: Sackner Group AB, Stenöregatan 31, 21831 Bunkeflostrand, Sweden. Email: patrick@sackner.org.
I hereby give notice that I withdraw from my agreement for The Nordic Leadership Programme.
Agreement date:
Booking reference, if available:
Name:
Address:
Date:
Signature, only if submitted on paper:
